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Reward and recognition systems for individual employees remain one of the controversial areas of quality management. Previous discussions on this aspect of quality management, although recognizing their importance, often attribute failure of the system to the method of implementation. This company has made several attempts to develop a process of employee reward and recognition with little success and the various systems lost their prestige among employees. Through the company’s quality committee a new process for employee reward and recognition based on an unbiased assessment by managers, fellow employees and internal customers has been developed. Describes the reward and recognition process developed by the company, including a description of the categories used in the process, overviews of the process in place for acceptance and review of nominations and descriptions of the recognition for awards.

The white paper Working for Patients introduced fundholding to general practitioners (GPs), quickly followed by “The New Contract” and the “Patient’s Charter”. All have radically changed the way GP practices are run and managed. In response to increasing demands mechanisms are needed which will harness the motivation and commitment of practice staff. This paper reports the findings of an empirical study into GP practices conducted during 1998. The research aims were to establish the impact of the investors in people (IiP) programme on the attitudes and motivation of staff and examine any links with total quality management (TQM). The findings highlight significant differences between IiP and non‐IiP and raise some interesting issues for practice managers. There is strong evidence to suggest that using IiP as a tool to promote a TQM culture can work, but this is influenced and limited by the management style adopted.

The purpose of this paper is to review concepts and measurements related to financial globalization such as financial openness, financial integration, monetary interdependence, and the mobility and movement of capital.

This paper surveys the theoretical and empirical literature on monetary interdependence and financial globalization. The major ways in which these concepts are measured empirically are presented and critiqued.

Disagreements about the degree of financial integration and capital mobility are, in part, explained by the different approaches to measuring these concepts. One major challenge in obtaining a good measures is controlling for other major factors that may influence observed correlations among financial variables. While these relationships still cannot be estimated precisely, it can be safely said that while high for many countries, few if any financial markets are perfectly integrated across countries.

By offering a comprehensive analysis of these different measurements, the paper underscores the different implications for national policies and the operation of the international monetary system of different dimensions of globalization. In particular, the proposition that financial globalization has left most countries with little autonomy for domestic monetary policy is subject to serious debate, at least in the short run.